Hi Erlend,
The PPV is only available in certain countries is for legal reasons, and attempts to circumvent these restrictions is not considered to be legal.
As such, access through proxy servers has been restricted using additional methods and systems to prevent unauthorised access.
While I do understand the desire for fans to be able to access the games, there is nothing that we can do about the legal restrictions.
We hope that in future we will be able to reach a wider audience with our services.
Thanks
LUTV Online Support
From: Erlend Fiddan [mailto:*********@hotmail.com]
Sent: Tuesday, November 09, 2010 9:06 PM
To: Support LUTV
Subject: RE: LUTV Helpdesk
I'm connecting from Norway via a proxy server in Spain. I now see that the broadcast itself has been filtered out based on my IP adress. Isn't it right that before we could just pay for the game from a proxy server, and then broadcast could be seen from everywhere. I got it to work by setting up the proxy settings in both Windows Media Player and Firefox, but the server is probably to slow to be able to stream. I don't know. Just very annoying when it worked smoothly the 3 first games this year by just adding my friends spanish proxy adress in the Firefox settings. It's a shame really, because this was a win-win situation for both the club and the users. I know we're many from the supporter club in Scandinavia who have been enjoying Leeds this way. Am I assuming right at all?
Greetings from
Erlend Fiddan
> From: support.LUTV@Level3.com
> To: *********@hotmail.com
> Date: Tue, 9 Nov 2010 20:51:13 +0000
> Subject: RE: LUTV Helpdesk
>
> Hi Eddie,
>
> What location are you connecting from?
>
> Please let us know what operating system, browser, plugins, etc you are using to access the content.
> Does the problem persist if you use a different browser of if you clear the cache and cookies?
> Are you getting any other error messages?
>
> Thanks
> LUTV Online Support
>
> -----Original Message-----
> From: Leeds United TV Online [mailto:support.lutv@level3.com]
> Sent: Tuesday, November 09, 2010 8:47 PM
> To: Support LUTV
> Subject: LUTV Helpdesk
>
> Subject: PPV problem
>
> System Token: UT-101109-0235
>
> Message:
> I logged into LUTV and payed for the Hull-game PPV. The stream from the game have not been working all night, and now it's half time. Everything else on LUTV works perfectly. I therefore expect a full refund for the 5£ I have payed. I simply will not pay for a product I'm not getting.
>
> User ID: *********
>
> User Name: Erlend Fiddan
>
> User Email: *********@hotmail.com
>
>
>